Privacy Statement
At Adult and Adolescent Counseling Center, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and protection of your data.
1. Data Collection and Usage
We collect and process personal information for the following purposes:
- To provide and improve our services
- To communicate with you about appointments
2. Information We Collect
We may collect the following types of information:
- Contact information (name, email address, phone number)
- Usage data and analytics
3. Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your data
- Opt-out of text communications
4. Contact Information
For privacy-related inquiries, please contact us at:
Email: aaccgrp@hotmail.com
Phone: Support Email Address: aaccgrp@hotmail.com Support Phone Number: +19155451188
Website: https://www.aaccgroup.com/contact-us
5. Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Messaging is done through VOIP services.
6. Third-Party Sharing
We may share your information with:
- Service providers who assist in our operations
- Legal authorities when required by law
- Insurance companies
7. Consent
By using our services, you consent to:
- The collection and use of your information as described
- Our communication with you about your appointments
8. SMS Communications Privacy Policy
At Adult and Adolescent Counseling Center, we are committed to protecting your privacy in SMS communications. This section outlines our practices for SMS messaging:
Message Types and Content:
- Account Notifications: Important account and service-related information
- Response Messages: Direct replies to your inquiries and support requests
Consent and Opt-Out:
- By providing your mobile number and agreeing to receive test messages, you consent to receive SMS messages from us
- Reply "STOP" to opt-out of all messages
- Message frequency varies based on your interaction with our services
Data Protection:
- Your mobile number and messaging history are securely stored
- We do not share or sell your mobile number for marketing purposes
- Message data is retained according to our data retention policies
Carrier Information:
- Message and data rates may apply
- Supported carriers include all major U.S. wireless carriers
- SMS delivery and timing may depend on your carrier's network
Contact and Support:
For SMS-related privacy concerns, contact us at:
Email: aaccgrp@hotmail.com
Phone Number: +19155451188
9. Opt-Out Procedures
You can opt-out of:
- SMS communications (reply STOP to any message)
10. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page.
GETTING STARTED
We accept most insurances. Before we can begin services, we ask that clients complete our intake forms so that we can verify coverage… the last thing you want is for you to begin services and find out that your insurance will not cover it and be left with a bill.
Many insurance companies cover mental health services. Please check with your insurance carrier to determine your benefits. You will be required to pay insurance copays and deductibles at the time of service. Our office can provide you with more specific information.
PAYMENTS
We accept HSA/FSA plans, MasterCard, Visa, and Discover cards, as well as cash, check, PayPal and Venmo.
You can also pay your balance through Debra.
If needed, we can offer payment plans. Our office can provide you with more specific information.
Clients are asked to maintain an active credit card on file in order to bill any balances that are due based on insurance copayments and deductibles. If clients do not wish to do so, we may not accept the case, especially for certain types of testing.
In some cases we may ask for a fully refundable fee charged before services are begun. Individuals with Medicaid or Tricare coverage are not subject to this initiation fee as part of our agreement with those specific insurance carriers. This fee will be used to cover any unpaid balance at the end of testing/therapy. If there is no balance, this fee will be refunded to you in whole.
- $100 for counseling services
- $300 for testing services
RETURNED CHECKS
Not that this would ever happen to you …. but we charge a $25 fee for each returned check.
FORMS
Please come by our office during work hours at your convenience to fill out the intake forms to begin services. If you are not able to stop by, below is a link to download the forms. You may choose to bring the completed forms to the office during work hours, or for your convenience, we have a secure mailbox on the outside gate if you need to drop off the paperwork in the evening or on a weekend.
If you choose to email or fax the paperwork to us, please know that we are not responsible for the security and privacy of your information as we do not have control over Internet and website security.
Insurance Information in English or Spanish
Service Agreement in English or Spanish
Credit Card Agreement English